07 · Services

Patient Support Programs

Beyond the pill. Toward better health.

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Patient Support Programs aim for consistent and correct adherence to treatment plans. They offer educational resources, personalised reminders, and ongoing counselling, while addressing clinical, logistical, and social barriers.

By combining personalised care with practical support, our PSPs transform the treatment journey into a path toward better health and wellbeing.

In the field

Support that happens where the patient lives

23
Patient support programs
47
Healthcare professionals
41
Counties covered
800+
Home visits conducted

01
History, taken properly
Intake and medical records before the first dose — so the programme knows the patient.
02
Medicine that arrives
GDP delivery to the door, in spec, with a reminder so the pack is not left on a shelf.
03
A visit, not a leaflet
Disease management and counselling in the room — diet, adherence, and the next appointment.
04
Study drug, kept in spec
Accountability from store to home visit — temperature, chain, and the dose that was given.
05
Someone stays with them
Home nursing and 24/7 pharmacovigilance — a person, not only a call-centre script.

Support call centre
Patient education
Site support
Study drug
Supplies management
Clinical assessments
Biologic sampling
Patient transfer
Medical history
Study compliance
Questionnaires

Protocol

Capabilities

What our PSPs offer

01Support call centre
02Patient education and training
03Disease management & counselling
04Drug-to-patient delivery
05Measurement of health indicators
06Psychological support
07Nutritional support
08Medication reminder services
0924/7 pharmacovigilance
10Home nursing

In detail

01
The support call centre
Our dedicated call centre guides patients every step of the way.
- Answering questions and concerns
- Scheduling appointments with healthcare professionals
- Reminders for appointments, laboratory tests, and prescription refills
- Continuous training and counselling
- Managing processes for medication prescribing and diagnostic laboratory testing
- 24/7 pharmacovigilance: documenting, assessing, and reporting adverse events
02
Patient education and training
We empower patients to manage treatment with confidence.
- Guidance on safe and effective use of drug delivery devices
- Training for family members and caregivers
- Nursing counsel on adherence, diet, exercise, and lifestyle
- Remote training via secure teleconference platforms
03
Disease management
Qualified nurses offer guidance on how to manage the condition — treatment adherence, diet and exercise, and strategies that protect quality of life.
04
Drug-to-patient delivery
Safe, reliable, and timely delivery of medication directly to patients.
- Certified isothermal boxes (2°C–8°C or 15°C–25°C) in line with GDP
- Optional data loggers for temperature tracking
- Nationwide coverage with warehouses and specialised couriers
05
Measurement of health indicators
Trained healthcare professionals perform essential health checks with certified equipment in pharmacies, health centres, and other approved locations.
- Blood glucose
- Glycosylated haemoglobin (HbA1c)
- Lipid profiles
- Blood pressure
06
Psychological support
Qualified psychologists provide continuous support, available 24/7, 365 days a year, for patients and family members. Psychological and nutritional support are provided through a network of partners.
07
Nutritional support
Personalised dietary assessments, tailored nutrition plans, and ongoing guidance to support lifestyle change.